What our customers say
We aim to offer the level of customer service that we would like to receive ourselves. If you would like to give us your feedback, please get in touch.
"Excellent communication and a speedy delivery. The Bean bag was exactly has described. My nephew loves it. Thank you"
Ms M, 13.5.13
"Great service and quick delivery"
Ms E, 25.4.13
"Service and postage were both excellent. Thanks very much. "
Ms H, 17.3.13
"Very impressed with speed of delivery and careful packaging."
B P, 4.2.13
"Item as described.
A small hiccup on delivery date, but immediate helpful, friendly response to put things right.
Would happily recommend purchasing from hirst & hirst."
Mr B, 17.1.13
"What a great purchase. An unusual gift for that 'difficult to find a present for' person! The delivery was swift (despite it being xmas)a and it was beautifully presented and packaged. "
"Fab coasters ! Very fast service, would highly recommend product & company."
"Product delivered in time, prompt and exactly what I had expected. thank you - I have already recommended your shop to a friend! "
"They are a gift for my stepmum, so I haven't been able to try them out however they are identical to the pictures, and were delivered really quickly! Many thanks from a really happy customer. "
"Very prompt dispatch. Well packaged. Great communication. Thank you for a pleasant internet shopping experience!! "
"I purchased 3 spineless classics and made an enquiry regarding framing options. I received a prompt and very helpful response - including photos of the prints in frames. Can't fault either the service which is second to none or the products themselves. Thank you!"
Ms C, 28.10.12
"Great product, good price and delivery charge. Thanks"
Mrs A, 16.12.12
"Very satisfied with item and especially the speedy dispatch and excellent packaging. Well done. "
Mr M, 15.10.12
"The delivery was quick, and the all round service was excellent! "
Mrs D, 12.10.12
"Service has been excellent"
Ms B, 12.9.12
"Looks great, easy to assemble and was posted through my door most promptly! Overall- very pleased!"
Ms J, 11.9.12
"Excellent service. Lovely shop."
Ms W, 13.9.12
"Extremely pleased. Prompt delivery and lovingly packed. Great quality products, really well designed."
Ms G. 9.9.2012
"Excellent service" E P, 20.8.12
"Thank you for prompt delivery of my item. I am delighted with it and also the service you provided."
Ms B, 28.7.12
"Excellent - very pleased with the service. Thank you very much."
Mr R, 24.7.12
"Prompt delivery, safely packaged for a delicate product. Very delighted with products and service, we will order from this company again."
Mrs N, 27.6.12
"Thankyou for your service, which I found excellent."
Ms S, 25.6.12
"I am very happy with the item which was received promptly and was exactly as described. Your communication was excellent."
Mr N, 18.6.12
"I love your website so I ordered several birthday presents. The delivery service was excellent and I love everything - and so do the recipients! Thanks."
Mrs B, 19.5.12
"Thank you so much. Very pleased with my order. Delivery was quick and general service was excellent. Will definitely be buying again !! "
Mrs A, 15.5.12
"Plenty of updates when you place your order. marvelous for the novice neurotic online customer like myself. Prompt delivery. The bird house keyring holder was even nicer than the online picture. I would have no hesitation in ordering from Hirst&Hirst again. It has been a long time since I have received service of this standard. Well Done and Thankyou."
Ms A, 26.4.12
"Items dispatched really quickly & arrived in perfect condition. Lots of communication & really wonderful customer service. "
Ms W, 23.4.12
"Love the service you give and love my wee bird houses Happy customer "
Mr M, 13.4.12
Thanks very much for such a helpful and friendly email. A rare treat in today's multi media land.
....I look forward to receiving it all. We love the website and what you sell."
Ms B, 11.4.12
"The cushion is here and I am delighted. Thank you!!! I did not expect it so speedily....I am very very pleased! Thank you for all your efforts -just what I hoped for!."
Ms W, 27.3.12
" 'Will Patrons' tea-towel ordered yesterday afternoon...received before 8am this morning! Superb service. Excellent product too!"
Mr D, 21.2.12
"I've just received the Dervish candle holder - well done on your efficiency and your great communication.
The tissue wrapping was a nice touch and the packaging of the item itself really good."
Mr V, 8.2.2012
"Between Christmas and New Year, when the postal delivery service was haywire, I ordered a lightshade. I was most impressed to receive reassuring emails that my order was being dealt with and the lightshade duly arrived on the first day of business after the new year bank holiday. Now, that's what I call service - and personal service at that!! Thank you so much. "
Ms F, 1.2.12
"What to buy the 50th Birthday Boy who seems to have everything? My problem was solved with this wonderful range of products - I selected a print from the 60's, a Birthday Badge and other goodies - all arrived promptly and well packaged and what's more, made his day! Thank you so much. "
"Thank you so very much for the mug I ordered, ordered it 4pm one day and it arrived the next morning, fantastic service and fab quality. "
Ms W, 1.12.11
Thanks for getting the two exchange tea towels to me so efficiently.....
I really appreciate your understand and efficiency and have to say that your customer service, is one of, if not the best, I have ever encountered."
Mr G, Devon 19.10.11
"I love the picture – Thank you!"
"Brilliantly helpful, prompt and reliable, proving exactly why independent retailers are so vital for the high street"
"I just wanted to let you know that the picture arrived safe and sound this morning, thank you so much for the very well wrapped parcel."
Just a quick note to say thank you very much for ordering the Bowls, and offering to deliver them for me - a service of days gone by.
I am so pleased to have found your shop, as it has many unusual and brilliant gift ideas. I have already solved two very difficult present problems at your place.
Once again, thank you for the positive shopping experience with you both.
With best wishes,
"On a recent visit to Oakham, I was introduced to a fabulous unique shop and equally superb shopping experience at Hirst and Hirst, the products you find when you enter the shop, just make you smile and you can't help walking out with a bag or bags full of exclusive items (of course, I paid for them first, which was also easy on the pocket!). I have subsequently been back to the shop and again bought more goodies. Both Andrew and his wife (joint owners) have been absolutely brilliant, very friendly and attentive, and recently this was borne out when I purchased one of the Coulson Macleod love collection and love message prints. Unfortunately, I could not make it up to the shop and asked whether Andrew would be able to take payment over the phone and ship the item down to sunny Southampton. Well, I can safely say that this was achieved with true professionalism but with a very personable approach and the said picture arrived safe and sound, it is truly ‘loved’ by its owner."